common questions and answers

FAQ

How long will it take for my order to be delivered?

We aim to dispatch all orders within 1-2 business days. Delivery times vary depending on your location and where our products are shipped from, but typically take between 2-5 business days for delivery.

What payment methods does Nagelexperten accept?

We accept payment by credit card and Klarna.

I haven't received my package, what do I do?

Usually your package will be delivered within 2-5 working days depending on where in the country you live. In case of high pressure on our warehouse, during peak season or delays with the transport companies, it may take a little longer.

If you have not received your package after 7 working days, please contact us and we will look into your matter.

Our vision is to offer safe and fast shipping to our customers.

What happens if I don't pick up my package?

If you do not collect your package on time, it will be returned to us. We will then charge you a fee of 299 SEK.

You are responsible for ensuring that the address you provide is correct when you place your order.

Can I return a product if I am not satisfied?

Yes, if you are not satisfied with a product you have purchased from us, you can return it within 14 days of delivery for a refund or exchange.

Please note that you as the customer are responsible for any return shipping and that the packaging must not be broken.

We cannot offer returns on goods that we cannot guarantee, for hygienic reasons, that there has been a quality deviation after delivery, this is for the safety of both us and our customers.

For environmental reasons, we do not include a return label in your package. Contact us and we will help you with the return.

Contact: info@nagelexperten.se

I received a broken item, what do I do?

We inspect all items thoroughly before they are shipped from our warehouse. Should you still receive a broken item, please contact us at info@nagelexperten.se and we will help you with a complaint.

Please include your name, contact information, order number, description and pictures/videos of the damage. Complaints must be made within a reasonable time after the defect is discovered.

Does Nail Expert have any customer service?

Yes, we have a customer service team available to help you with any questions or problems you may have. You can reach us via email at info@nagelexperten.se

Please note that we are currently experiencing high pressure in our customer service and that it may take a little extra time before we get back to you. We will do our best to give you feedback as soon as possible.

Does Nail Expert offer international shipping?

No, we currently only offer shipping within Sweden. Our vision is to also be able to offer shipping outside Sweden in the near future.

Does Nagelexperten have a physical store?

No, Nagelexperten is a purely online store and does not have a physical store.

Can I use nail products from other brands with yours?

If you mix different brands, there is a risk that the products are not compatible with each other, which can lead to poor adhesion, cracks or other problems with the nails. In addition, other brands may have ingredients in their nail products that can cause allergies. We have developed products that work optimally together and should therefore not be used in any way other than in accordance with our regulations, this is so that we can guarantee you as a customer safe and sustainable use of our products.

Always do proper research on the contents of the products to ensure that they do not contain harmful chemicals and that the ingredients are approved within the EU.

Please note! When using products from other brands together with ours, our warranty does not apply. This applies to both cosmetic and electrical products.

Varför skiljer sig färgen från bilden på hemsidan?

Vi försöker alltid fota våra bilder så verklighetstrogna som vi bara kan, men färger kan alltid skilja sig beroende på vilken enhet du använder, ljusstyrka, inställningar och skärmkvalitet.

Färger kan också upplevas olika beroende på hudton eller hur tunt vs tjockt lager gel som används.

Pigment kan ibland behöva blandas om i flaskan före användning.

Where is the Nail Expert located?

Our warehouse is located in Katrineholm and our head office is in Haninge outside Stockholm.

Please note that it is not possible to shop on site with us!

Does Nagelexperten sell to both companies and private individuals?

We operate as a wholesaler of nails for both nail salons and private individuals.

Kan jag använda vilken UV-lampa som helst?

Vi rekommenderar att använda den UV-lampa som hör till det varumärke man jobbar med. Detta på grund av att vi som varumärke tagit fram lampor som vi vet härdar våra produkter på rätt sätt. Lampan behöver ha exakt rätt nanometer för att säkerställa säker användning, det räcker alltså inte med att köpa en lampa med samma watt-styrka.

Gel kan se härdad ut med blotta ögat men fortfarande innehålla restmonomerer. Vid ej fullständig härdning finns bland annat risk för:

-Ökad risk för allergier
-Material som släpper eller spricker

How does ordering products at Nagelexperten work?

Ordering products at Nagelexperten is easy. You just choose the product you want, add it to your cart and go to checkout. Then you choose a payment method and fill in your delivery address. We will then send the products to you as quickly as we can!

What is the Nail Expert?

Nagelexperten is a webshop that offers everything in nails and nail extensions. We strive to offer a wide range of products, colors and accessories that are not only high quality, but also look great on the shelf. We also offer information about nail care, nail extensions and step by step guides and tutorials for application.

What products does Nail Expert offer?

The Nail Expert offers a wide range of products for nail care and nail extension, including acrylic powder, monomer, gel, polygel, nail oils, nail strengtheners, nail polish/gel polish, UV lamps, electric files, nail tools and much more.

Step by step - Color gel


Color gel, or gel polish as it is also called, is used to strengthen and/or decorate nails in different colors.

It is just like nail polish except that it gives a result that lasts up to 3-4 weeks and requires curing under a UV or LED lamp.

Important to consider:
The key to getting a lasting result is to be super careful about prepping your nails properly. The product must not come into contact with the cuticle or sides of the nail.
The cuticles need to be pushed down/filed away or the color/building material needs to be applied a bit away from the cuticles.

Materials you need:

  1. Color gel (Gel polish) in the color you desire
  2. Nail file
  3. Buffer
  4. Nail wipes
  5. Pre-cleanser
  6. Primer
  7. No lift ultra bond (for those who have very oily nail plates or have easy release)
  8. Base coat
  9. Wipe off
  10. UV or LED lamp to cure the Color gel
  11. Top coat

Preparation:

  1. Start by shaping your nails to the desired length and shape.
  2. Push back the cuticles with a cuticle pusher, and lightly file the entire nail surface with a buffer to create a ridged surface for the material to adhere to.
  3. Wash the nail with Pre-cleanser using a lint-free napkin.
  4. Then apply a thin layer of primer. Make sure the primer does not touch the skin.
    Let air dry.
  5. For those who easily peel due to oily nail beds: Apply a thin layer of No Lift Ultra Bond. Make sure the bonder does not come into contact with the skin.
    Cure for 30 seconds.

NOTE! From now on, do not touch the nail with your fingers or anything else that could cause grease/dirt/dust or other things to end up on the nail surface.

6. Apply a thin layer of Base coat. The base coat helps protect and strengthen the nail while providing an adhesive surface for the material to adhere to. Make sure to cover the entire nail and avoid getting the base coat on the cuticles or surrounding skin.

7. Cure in the UV lamp for 60 seconds.

8. Apply a thin layer of Color gel in any color evenly over the nail surface.
Be sure to cover the entire nail and avoid getting too close to the cuticles or surrounding skin.

9. Cure in the lamp for 60 seconds.

Note: Applying too thick layers of Color gel can result in the gel not drying properly in the lamp, resulting in an uneven and "ridged" surface. It is better to apply several thin layers than a few thick layers.

10. If you want to create patterns or designs, you can use thin brushes or dotting tools to apply the gel in desired patterns.

11. Apply another thin layer of Color gel and then cure for 60 seconds.

12. Finish with a thin layer of Top coat and cure for 60-90 seconds.
Top coat protects and gives a glossy finish to your nails. (Also available in matte finish)
Avoid getting too close to the cuticles and the surrounding skin.

13. Wipe off the sticky layer with Wipe off on a cotton ball.

14. Wash your hands thoroughly with soap and water.

15. Then finish with Cuticle oil.