common questions and answers
FAQ
How long will it take for my order to be delivered?
We aim to dispatch all orders within 1-2 business days. Delivery times vary depending on your location and where our products are shipped from, but typically take between 2-5 business days for delivery.
What payment methods does Nagelexperten accept?
We accept payment by credit card and Klarna.
I haven't received my package, what do I do?
Usually your package will be delivered within 2-5 working days depending on where in the country you live. In case of high pressure on our warehouse, during peak season or delays with the transport companies, it may take a little longer.
If you have not received your package after 7 working days, please contact us and we will look into your matter.
Our vision is to offer safe and fast shipping to our customers.
What happens if I don't pick up my package?
If you do not collect your package on time, it will be returned to us. We will then charge you a fee of 299 SEK.
You are responsible for ensuring that the address you provide is correct when you place your order.
Can I return a product if I am not satisfied?
Yes, if you are not satisfied with a product you have purchased from us, you can return it within 14 days of delivery for a refund or exchange.
Please note that you as the customer are responsible for any return shipping and that the packaging must not be broken.
We cannot offer returns on goods that we cannot guarantee, for hygienic reasons, that there has been a quality deviation after delivery, this is for the safety of both us and our customers.
For environmental reasons, we do not include a return label in your package. Contact us and we will help you with the return.
Contact: info@nagelexperten.se
I received a broken item, what do I do?
We inspect all items thoroughly before they are shipped from our warehouse. Should you still receive a broken item, please contact us at info@nagelexperten.se and we will help you with a complaint.
Please include your name, contact information, order number, description and pictures/videos of the damage. Complaints must be made within a reasonable time after the defect is discovered.
Does Nail Expert have any customer service?
Yes, we have a customer service team available to help you with any questions or problems you may have. You can reach us via email at info@nagelexperten.se
Please note that we are currently experiencing high pressure in our customer service and that it may take a little extra time before we get back to you. We will do our best to give you feedback as soon as possible.
Does Nail Expert offer international shipping?
No, we currently only offer shipping within Sweden. Our vision is to also be able to offer shipping outside Sweden in the near future.
Does Nagelexperten have a physical store?
No, Nagelexperten is a purely online store and does not have a physical store.
Can I use nail products from other brands with yours?
If you mix different brands, there is a risk that the products are not compatible with each other, which can lead to poor adhesion, cracks or other problems with the nails. In addition, other brands may have ingredients in their nail products that can cause allergies. We have developed products that work optimally together and should therefore not be used in any way other than in accordance with our regulations, this is so that we can guarantee you as a customer safe and sustainable use of our products.
Always do proper research on the contents of the products to ensure that they do not contain harmful chemicals and that the ingredients are approved within the EU.
Please note! When using products from other brands together with ours, our warranty does not apply. This applies to both cosmetic and electrical products.
Varför skiljer sig färgen från bilden på hemsidan?
Vi försöker alltid fota våra bilder så verklighetstrogna som vi bara kan, men färger kan alltid skilja sig beroende på vilken enhet du använder, ljusstyrka, inställningar och skärmkvalitet.
Färger kan också upplevas olika beroende på hudton eller hur tunt vs tjockt lager gel som används.
Pigment kan ibland behöva blandas om i flaskan före användning.
Where is the Nail Expert located?
Our warehouse is located in Katrineholm and our head office is in Haninge outside Stockholm.
Please note that it is not possible to shop on site with us!
Does Nagelexperten sell to both companies and private individuals?
We operate as a wholesaler of nails for both nail salons and private individuals.
Kan jag använda vilken UV-lampa som helst?
Vi rekommenderar att använda den UV-lampa som hör till det varumärke man jobbar med. Detta på grund av att vi som varumärke tagit fram lampor som vi vet härdar våra produkter på rätt sätt. Lampan behöver ha exakt rätt nanometer för att säkerställa säker användning, det räcker alltså inte med att köpa en lampa med samma watt-styrka.
Gel kan se härdad ut med blotta ögat men fortfarande innehålla restmonomerer. Vid ej fullständig härdning finns bland annat risk för:
-Ökad risk för allergier
-Material som släpper eller spricker
How does ordering products at Nagelexperten work?
Ordering products at Nagelexperten is easy. You just choose the product you want, add it to your cart and go to checkout. Then you choose a payment method and fill in your delivery address. We will then send the products to you as quickly as we can!
What is the Nail Expert?
Nagelexperten is a webshop that offers everything in nails and nail extensions. We strive to offer a wide range of products, colors and accessories that are not only high quality, but also look great on the shelf. We also offer information about nail care, nail extensions and step by step guides and tutorials for application.
What products does Nail Expert offer?
The Nail Expert offers a wide range of products for nail care and nail extension, including acrylic powder, monomer, gel, polygel, nail oils, nail strengtheners, nail polish/gel polish, UV lamps, electric files, nail tools and much more.
Step by step guide - Removing gel nails & gel polish at home
There are two methods for removing the material.
Method 1 (Soak off method):
Soak a cotton ball with Soak off liquid and wrap the nail.
To keep the cotton ball in place, you can use metal foil and wrap it around the cotton ball, or use a plastic clip.
(The nail expert prefers plastic clips as they are reusable and are both easier to attach and hold the tweezers better in place, but this is simply a matter of taste.)
Leave on for 10-20 minutes and then carefully scrape off the material with a nail scraper. These are often found in metal, plastic and wood.
Wash your hands thoroughly afterwards with soap and water, then apply cuticle oil over your nails and cuticles.
Method 2 (El-fils method):
This method requires significantly more practice before trying it on real nails.
To get the technique right, we recommend practicing on a silicone hand or plastic finger.
Once you get the hang of this technique, this is the absolute most effective method for removing material from your nails.
An electric nail file should be constantly moving over the nail plate. If you stand in the same place for too long and file, heat will be generated that will give a burning sensation and you risk damaging the nail plate. This can happen within a microsecond, which is why it is very important to start practicing on a dummy hand if you are a beginner.